Do you ship outside the U.S.?
No. We currently ship only to the contiguous United States.

How much does shipping cost?
Shipping is free on every order, with no minimum purchase required.

How long does it take to process my order?
Orders are processed within 1 to 2 business days.

How long does delivery take?
After processing, delivery usually takes 3 to 5 business days.

What payment methods do you accept?
We accept Visa, Mastercard, and PayPal.

How do I track my order?
You’ll receive a tracking number via email once your order ships. Allow 24‑48 hours for tracking updates.

What is your return window?
You have 30 calendar days from delivery to request a return.

Is return shipping free?
Yes. Return shipping is free. We provide a prepaid return label at no cost to you, and we do not charge any restocking fees.

How soon will I get my refund?
We process refunds within 1‑2 business days after we receive your return. Your bank or card issuer may take an additional 7‑10 business days to post the credit.

What if my pen arrives damaged or incorrect?
Contact us within 48 hours of delivery at info@croosssell.it.com with photos of the item and packaging. We will resolve it promptly.

Can I cancel my order after placing it?
If your order hasn’t shipped, we will try to cancel it. If it has already shipped, you may return it after delivery.

What if I entered the wrong shipping address?
Contact us immediately. If the order has already shipped, we cannot change the address; the package may be returned to us, and additional shipping fees may apply for reshipment.

Are taxes included in the price?
Yes. Our prices include all applicable sales taxes—no extra taxes are added at checkout.

Do you offer exchanges?
Yes, subject to availability. Please contact us to start an exchange.

How do I contact you?
Email info@croosssell.it.com or call +1 425-770-1808, Monday–Friday, 9 AM – 6 PM PT.